Returns, Refunds & Cancellations
Note: Our refunds and cancellation policy is subject to change at any time without prior notice. To make sure you are aware of all the changes, please periodically review this before placing any orders.
Returns
The returnable window for all our products is 10 days form the date of delivery of the product to the buyer. The product cannot be returned if the buyer don’t reach out to us within that time.
- Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts, defective or different from their description on the product detail page on PoojaKendra.com
- Return will be processed only if it is determined:
- the product was not damaged while in your possession;
- the product is not different from what was shipped to you;
- the product is returned in original condition (as it was shipped to you)
- Products may not be eligible for return in some cases such as incorrect product, wrong quantity or late delivery (due to unforeseen circumstances).
- Products marked as “non-returnable” on the product detail page cannot be returned.
- Products are eligible for either refund or replacement as per the choice of the buyer. However, if there is some issue with the availability of the product for replacement, then refund will be provided to the buyer.
- A product mentioned as “non-refundable” could be returned if the product is received in damaged/defective condition or a wrong product is delivered, if we are contacted with 10 days from the delivery of the product.
If you wish to return the package, then reach out to us at contact@poojakendra.com with the details of the order along with the images of the product you wish to return. If it is determined that the product should be returned as per our “Returns Policy” then we will inform the buyer through email.
The buyer will then have to repack and send the package back to us at the following address:
Shop No.7, Jeevan Laal Dharam Shaala, Shivpuri, Hapur, Uttar Pradesh – 245101 and email us the receipt of the courier.
Upon receiving the package back, we will initiate either the replacement or refund depending up on the buyer’s preference.
Cancellations
PoojaKendra.com reserves the right to cancel any order without any explanation for doing so, under situation PoojaKendra.com is not able to meet the requirement of the order placed . However, we will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the buyer and any applicable refund will be made in a reasonable time.
The buyer can cancel the order at any time before the order has been shipped. We usually ship within 2 days, so in order to get a full refund, the buyer must cancel the order within that period. The products will be processed as per our “Returns Policy” once the product has been shipped.
Refunds
The full refund will only be provided in case of “Cancellation” of an order, either by us or by the consumer. However, any taxes that might have been charged on that particular order will be deducted from the total amount.
in case of “Returns”, the refunds or replacement will only be initiated upon receiving the returned package sent by the buyer. A replacement order, same as the one ordered will be sent to the buyer in place of the returned package if the buyers wants a replacement.
A full refund could also be provided if the buyer wishes and it will be initiated upon receiving the package, excluding any taxes or delivery charges that might have been charged on that particular order. However, the cost of returning the package will be borne by the buyer and no reimbursement for courier charges will be provided by PoojaKendra.com to the consumer.